Privacy Policy

At Carpet Cleaning Brooklyn, your privacy is one of our top priorities. We are committed to safeguarding the personal information of our customers, website visitors, and anyone who interacts with our services. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, request our services, or interact with us in any other way. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We collect information to provide you with high-quality carpet cleaning services and to ensure your experience on our website is seamless. This information may include:

a) Personal Information

• Name, email address, phone number, and home or business address
• Billing and payment information
• Service preferences and requests

b) Non-Personal Information

• IP address, browser type, and device information
• Pages visited on our website and duration of visits
• Interaction data, including clicks, downloads, and forms submitted

c) Information from Third Parties

In some cases, we may receive information about you from third-party service providers, such as payment processors or marketing platforms.

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2. How We Use Your Information

We use the information collected for a variety of purposes, including:

• To provide and improve our carpet cleaning services
• To process payments and manage billing
• To communicate with you about appointments, promotions, and special offers
• To customize your experience on our website
• To analyze website usage and enhance functionality
• To comply with legal requirements and protect our business rights

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3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:

• With service providers: We may share data with trusted third-party providers who assist with billing, marketing, or service delivery.
• For legal compliance: We may disclose information if required by law, regulation, legal process, or governmental request.
• To protect rights and safety: We may share information to prevent fraud, enforce our terms, or protect the rights, property, or safety of our company, employees, and customers.

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4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies may:

• Remember your preferences and login information
• Track website usage and performance
• Deliver personalized content and advertising

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect some functionality of our website.

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5. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure server infrastructure with encryption
• Limited access to personal data by authorized personnel only
• Regular monitoring and auditing of our systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

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6. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When your data is no longer required, we securely delete or anonymize it.

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7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-out: Opt out of marketing communications
• Data portability: Request that your information be transferred to another service provider

To exercise these rights, please contact us at [Insert Contact Email]. We may need to verify your identity before fulfilling your request.

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8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

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9. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or service partners. We are not responsible for the privacy practices of these external websites. We encourage you to read the privacy policies of any site you visit.

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10. Communications

By providing your email or phone number, you consent to receive communications from Carpet Cleaning Brooklyn regarding your services, updates, and promotional offers. You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in email communications
• Contacting us directly at [Insert Contact Email]

We may still send you essential service-related communications even if you opt out of marketing messages.

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11. International Data Transfers

If you are accessing our website from outside the United States, please note that your information may be transferred, stored, and processed in the United States. By using our services, you consent to such transfers, which comply with applicable data protection laws.

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12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

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14. Consent

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

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15. Legal Compliance

We comply with applicable privacy laws and regulations, including:

• California Consumer Privacy Act (CCPA), where applicable
• General Data Protection Regulation (GDPR) for EU residents, where applicable
• Federal Trade Commission (FTC) guidelines on consumer privacy

This ensures that your information is handled responsibly and transparently.

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16. Additional Information

• Service Providers: We carefully select service providers who adhere to strict data protection standards.
• Payment Security: All payment information is handled securely using industry-standard encryption.
• Marketing & Analytics: We may use third-party analytics tools to understand website usage and improve our services.

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Conclusion

At Carpet Cleaning Brooklyn, we are committed to protecting your personal information and respecting your privacy. Your trust is essential to us, and we take every precaution to ensure your data is secure.

We encourage you to review this Privacy Policy regularly and reach out to us with any questions or concerns. Thank you for trusting Carpet Cleaning Brooklyn for your professional carpet cleaning needs.